Background: All organizations stand or fall on their foundation of policies, procedures, and processes. Without this foundation, management cannot function nor succeed. As important as this structure is, organizational excellence depends on how well its people implement and refine these processes: employing a system of continuous process improvement. The quality movement first introduced in the 70's and 80's continues as a cornerstone of successful companies. GE's recent introduction of Quality Management through its Six Sigma program proves that quality management is not dead, indeed, Jack Welch, CEO emeritus of GE, believed it so essential that he required all senior managers to be certified as GE quality management "black belts" (personal leadership of 3 or more successful quality implementations).

The goal of this seminar is to equip managers to plan and lead successful quality implementations. Leadership begins by understanding and practicing quality management ethics and values and then assuring that those they lead adopt and practice the same values. This translates into specific issues of how we view workers and their role in designing and controlling how work is done. It also necessitates sharing information that may have only been the privilege of management. For some managers giving up control and sharing information can be major challenges. However, those who have taken up the challenge prove the wisdom of embracing this change.

Goals:

• Help managers plan and lead a successful quality implementation
• Help managers develop and communicate quality ethics and values
• Help managers understand and avoid common problems and pitfalls

Objectives: after successfully completing this seminar, participants will be able to better; Ì Explain quality management concepts, values and strategies

• Explain management's roles and responsibility in leading quality management
• Develop a prioritized list of quality improvement projects
• Develop a Process Improvement Team quality improvement project charter
• Conduct quality project improvement reviews
• Select Quality Process Improvement Team members
• Explain basic process improvement tools and techniques

Methodology:

• Group discussions
• Role Playing
• Case Studies
• Hands-on application of process improvement tools.

A G E N D A

Course Overview: Goals, Objectives, Methodology, Roles

Quality Management Concepts, Strategies

Selecting and Prioritizing Process Improvement Areas -Case Study

Process Improvement Tools - Process Flow Analysis, Cause and Effect Diagrams, Pareto Analysis

Process Flow Analysis workshop

Creating a process improvement team charter

Selecting the Process Improvement Team

Review meetings ¨ Role Play

Implementing the Process ¨ Action steps

Final questions and answers

Course Evaluations and Close out