OBJECTIVES

• Increase Understanding of Sexual Harassment and The Impact On An Organization
• Recognize What Is & What Is Not Sexual Harassment
• Know What To Do and When To Do It
• Know How To Minimize the Risks and Liabilities For Sexual Harassment and Work Toward Prevention
• Introduce the Newest Harasser in the Workplace ­ The Bully
• Know How To Resolve Issues When An Employee Comes Forward
• Understand How To Treat Employees With Respect and Dignity
• Create A FEAR-Less Workplace Environment

THE FACE OF TODAY'S WORKPLACE

In today's workplace, employee problems and complaints seem to be escalating. Many of these problems have no legal basis, but seem to revolve around issues of what is considered appropriate workplace behaviors. "My supervisor is rude to me. I won't work with him anymore!" or "My supervisor gave me a job to do that I don't like. Do I have to do whatever she tells me?"

As Managers, how should you respond to these ongoing complaints? What should you say without being accused of infringing on their First Amendment or Human Rights or discrimination? What, if anything, should you do? Who should you involve? How do you handle the growing generation gaps and employees who feel they are on an equal basis with management?

I. BECOME KNOWLEDGEABLE ABOUT GENERATIONAL GAPS

II. GENERAL and SEXUAL HARASSMENT AND HOSTILE WORKING ENVIRONMENT ­ WHAT IT REALLY IS

III. THE IMPACT OF HARASSMENT – Implications for you as a manager:

IV. KNOW THE TERMS AND THEIR MEANINGS

• Harassment
• Sexual Harassment
• Quid Pro Quo
• Hostile work environment
• 3rd Party Sexual Harassment
• Subtle Sexual Harassment

V. EXAMPLES OF SEXUAL HARASSMENT

• Appropriate vs. inappropriate behaviors
• Verbal
• Non-verbal

VI.THE NEWEST WORKPLACE HARASSMENT BEHAVIOR ­ BULLYING

• Defining A Bully
• The 5 T's of a Bully
• Types of behaviors that might be interpreted as bullying
• Legal vs. illegal bullying: isn't all bullying illegal?
• Building an Unequal Bullying Relationship
• Hostility as an Exercise of Power
• Direct Verbal Bullying
• Stealthy Behind-the-Back Bullying
• Bullyproofing the environment
• Documenting the behaviors

VII. JUST THE FACTS.The Facts about all Harassment

• Power
• Perception
• Recognition
• Responsiveness
• Stereotypes
• Same Sex

VIII. MANAGEMENT'S ROLE

• What to say and do when an employee comes to you with a claim
• What to never say or do when an employee comes to you with a claim
• Know your policies and procedures
• Minimizing the foot In mouth process for handling employee complaints

IX. HOW TO TREAT EMPLOYEES WITH RESPECT AND DIGNITY

• Define "RESPECT"
• Define "DIGNITY"
• Why people don't communicate with respect and dignity
• Understanding human behaviors

X. EDUCATE, EDUCATE, EDUCATE

• How to educate your employees ­ and yourself -- about appropriate workplace behavior
• How to establish a common communication ground with your employees when issues arise
• Don't assume employees know how to resolve conflict
• Teach them conflict resolution/problem solving techniques
• How to educate yourselves on ways to minimize your liability