Workshop Overview:

In a recent Wall Street Journal article, problem-solving was cited as the top skill for ensuring business success. Make sure your team keeps this skill sharp by mastering one of the most effective problem-solving techniques: Root Cause Analysis. In this hands-on workshop, participants learn the tools and techniques of Root Cause Analysis by applying them to current problems faced in their workplace.

Workshop Outcomes:

This highly interactive session will provide:

• A clear understanding of what Root Cause Analysis is and how it relates to problem solving
• The ability to effectively use the fundamental tools associated with Root Cause Analysis
• An opportunity to practice Root Cause Analysis and the associated tools on a real workplace problem

Workshop Key Topics

• Understanding Root Cause Analysis
• Creating Well-Defined Problem Statements
• The 7 Steps to Successful RCA
• Mastering the Tools of RCA:            
• Problem Statement Matrix
• Brainstorming
• Fishbone Diagram
• Solutions Selection Matrix
• Force-Field Analysis
• Cost-Benefit Analysis
• Action Plan

Workshop Length: 1 day
Can be customized to needs of participants