Global Effectiveness
Working and Communicating with China

Is your firm doing business in China or for Chinese clients?
Do you expect to be having more contact with people from China?

As the legal industry becomes more and more global, it becomes critical to understand how to work and communicate in new ways, to build stronger, more effective working relationships with those from other countries.

This 1 day program is designed to help attorneys who work with people from China by examining key cultural differences, and understanding how these differences impact their ability to effectively work with the Chinese. Participants will learn and develop important skills and knowledge needed to establish and maintain successful working relationships with their associates, partners, clients, and others in China.

Program Objectives

• Understand what culture is in general, and how it impacts your firm today
• Learn how culture impacts behaviors and expectations
• Understand the hidden reasons why Chinese work and communicate differently from U.S. Americans
• Develop practical skills to work and communicate more effectively with Chinese counterparts

Program Approach

• Utilizes a mix of both cognitive and experiential methods
• Encourages hands-on learning through the use of videos, small group discussions, role play, case studies, self-assessments, and the creation of action plans
• Enables participants to learn from each other

Program Topics

• Perceptions and Stereotype
• Taiwan & Hong Kong
• Cultural Values
• Philosophy & Religion
• Managing “Guanxi” (Relationship)
• Managing “Face”
• Chinese Names/Forms of Address
• Social Etiquette in China
  - Greetings, Entertaining, Gift Giving, Dress code
• Business Protocol in China
  - Introductions, Business Card Exchange, Meetings, Women in Business
• Communicating with Chinese
  - Direct vs. indirect communication
  - When Is “Yes” a “Yes”?
  - Slang and Jargon
  - Working with Interpreters
• Negotiation with Chinese

For more information on how Wolf Management Consultants can help your firm work more effectively with people from China, contact us.